Terms and conditions

By registering and placing a subsequent order on this site, the customer declares that he/she has read all the information listed below and fully accepts the general conditions of sale. The "Private" Customer, once the online purchase has been made, will be responsible for printing or saving the general conditions of sale in electronic format, complying with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling. Therefore, no complaints or requests for compensation will be accepted for anything relating to failure to accept the conditions of sale.
All prices indicated on the site are inclusive of VAT.

Right of withdrawal - art. 64 Legislative Decree no. 206 of 06/09/2005
The customer (consumer), who has purchased products through an e-commerce site, has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within 10 (ten) working days:
- from the date of signing the order note;
- from the date of receipt of the goods.
This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity.
To exercise the right of withdrawal, the customer must:
A) send, within 10 (ten) working days from the date of signing the order note or from the date of receipt of the goods, to the seller, written communication of the withdrawal by registered letter with acknowledgement of receipt. The communication may also be sent, within the same term, by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgement of receipt within the following forty-eight hours;
B) send to the seller, using a carrier of his choice and at his sole expense, within ten working days from the date of receipt of the goods, the product(s) purchased, appropriately protected and packaged in the original packaging, accompanied by all possible accessories, documentation and user manuals. The identification tag and/or labels, where present, must still be attached to the products at the time of return.
The substantial integrity of the products to be returned is an essential condition for exercising the right of withdrawal. The products must not have been damaged or altered. The customer must return the goods, using a carrier of his choice and at his sole expense, to the registered office address of the seller.
In case of exercising the right of withdrawal, the seller, having received the goods, checked that they are intact, complete with all their parts, with the original packaging completely intact and without any damage, will refund the customer the amount paid, excluding the costs of returning the goods, as quickly as possible and, in any case within thirty days from the date on which the seller became aware of the exercise of the right of withdrawal by the customer. The seller will refund the customer the amount paid using the following methods: bank transfer; PayPal refund; or other method agreed and confirmed with the customer. In case of partial withdrawal for the purchase of multiple products, transport costs will not be refunded. The value date of the refunded amount will be the same as the debit.

WARRANTY - DEFECTS OF CONFORMITY
Pursuant to Legislative Decree no. 24 of 02-02-2002, Sintesi snc is responsible towards the consumer for any lack of conformity found at the time of receipt of the goods by the consumer.
The lack of conformity can be found for:

1. Malfunction
2. Internal damage attributable to transport and not immediately detectable upon receipt
3. Incorrect shipment
The lack of conformity must be reported within 6 months of the date of purchase.
The guarantee is applied to all those products that, once purchased, present defects of conformity and/or malfunctions that are not immediately detectable at the time of purchase, provided that the product has been used correctly and in compliance with the attached technical documentation.
This guarantee will instead lapse when negligence, poor conservation of the product, carelessness during use or maintenance is found. In the event that a lack of conformity is found, the consumer has the right to the replacement of the goods, without any additional expense.

WARRANTY - EXERCISE OF THE RIGHT
In the event that the product purchased on shop.sintesi-assistenza.it is defective or malfunctioning, to obtain the restoration of the goods it will be necessary to follow this simple procedure.